Uploading Your Files

ID Verification

In order to completely verify Pond5 seller accounts, we do require our contributing artists to verify their identity for security. This is to protect all of our artists and their work. All information remains confidential and is kept internally.

Sellers must upload an image of their government-issued photo ID with a valid expiration date. Examples of accepted types of identification are a passport, driver license, or another government-issued ID card.

Here is the information we would like to see:

  • Full name
  • Photo
  • Date of Birth
  • Issue Date
  • Expiration date

Note: Uploaded IDs must be JPG or PNG and cannot exceed 2MB.

Please ensure that the image of your ID is legible and clear. The name on your ID should match the name listed on your account. 

Note: You will not be able to start submitting files to curators if your ID has not been verified.

Submitting Your ID

  • You can submit your ID while signing up to be a contributor

OR

  • Log into your account > Hover cursor over account avatar  > Click on Uploads Identification > Drag and drop ID or click Upload

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Using the On-Site Uploader

Using the On-Site Uploader

Log in to your account and go to your UPLOADS page. To begin uploading your media, simply click “UPLOAD NEW FILE.”

Click “CHOOSE FILES” and select your files to upload, or drag and drop them into the space labeled “Drag and drop files here.” Your upload will start automatically and you will be alerted once it’s complete.

Once the upload is completed, your files go through our system, where they’re scrubbed for metadata and low-resolution preview files are created.

If files are rejected by our system, they will display as “Processing Failed” at the top of your Uploads page, with a message for the reason.

Files that are accepted by our system will first appear in your Uploads page in a “Processing” status. Once the status displays “Needs Edits,” your uploads are ready for editing, meaning you can start tagging.

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Using the FTP Uploader

To upload files via FTP, you need to first set a password for the FTP uploader. The password needs to be at least eight characters long and different than the one you use to log in to Pond5. (You can reset it anytime from your FTP settings or the “Upload New File” pop-up.)

To navigate to your FTP Settings:

In your Dashboard, click on “ACCOUNT,” then “FTP.” You can see your FTP username and choose your password here.

Make sure you have a suitable FTP client installed on your computer. If you do not have one, we suggest a file-management tool comparable to FileZilla.

Open your FTP client and enter the following information:

    Host: ftp.pond5.com

Username: (your username)

Password: (the FTP password you set)

Port: (leave blank)

Connect to the server. When you see the message: “Status: Directory listing successful,” you will know you have signed on successfully.

You can now start uploading by dragging items from your desktop to the remote site window.

Model/property releases should be put in the “Release” folder.

After the upload is completed, your files go through our system, where they’re scrubbed for metadata and low-resolution preview files are created.

If files are rejected by our system, they will display as “Processing Failed” at the top of your Uploads page, with a message for the reason.

Files that are accepted by our system will first appear in your Uploads page in a “Processing” status. Once the status displays “Needs Edits,” your uploads are ready for editing, meaning you can start tagging.

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Uploading Issues
  • Depending on the amount of uploads we’re receiving, it can sometimes take some time for files to process.  Please give your files at least up to a few hours to appear in your Uploads page.
  • Check your internet connection. Slow or unreliable internet connections can cause problems when trying to upload to Pond5. Confirm that you have a strong and secure connection before uploading your files.
  • Try using another browser. Certain browsers tend to work better depending on your machine. We recommend Google Chrome, Mozilla Firefox, or Safari. We do not advise using Internet Explorer
  • Read the media specification page. Before uploading your files, check out Preparing Media For Upload  to make sure your files are correctly prepared.
  • Check your Uploads Page For files that have failed processing. If files are rejected by our pre-processing system, they will show up in ‘Processing Failed’  status above any media files that have been accepted by our system.
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Can't See My Uploads

After your files have successfully uploaded, they will appear on your Uploads page.

If the files cannot be found on the Uploads page, ensure that your status is set to All.

To view files that have been recently uploaded or still need metadata added, choose Needs Edits from the Status dropdown.

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