Storefront Walkthrough with FiveElement

We’ve partnered with RedShark editor Simon Wyndham (also known as FiveElement on Pond5) to walk you through customizing and optimizing your artist Storefront!
In the video above, join Simon as he takes us from shoot to upload. See for yourself how easy it is to use these features, then read on for some key takeaways.


Production Planning

Even before you shoot, start thinking about potential customers. In the video, Simon explains how he leveraged his surfing lifestyle shoot to include landscape scenes, expanding his audience. Like him, you’ll want to consider the following aspects before your shoot:

  • Location
  • Models
  • Props
  • Weather

Remember, the weather can be unpredictable. If you’re shooting outside, it’s a great idea to plan your contingency shots!


Customize Your Storefront

Use your Pond5 Storefront to showcase your brand identity and work. See how Simon:


Let’s Get Exclusive

It pays to be exclusive. Simon decided to become a Pond5 Exclusive Video Artist to take advantage of Pond5’s industry-leading 60% royalty share. You can sign up anytime too!


Refer and Earn

Simon says…take home 90% of your sales. He’s referring to the Pond5 Referral Program—giving you commission for every new buyer you bring to Pond5!
Here’s how:
Click ‘Refer and Earn’ on your Storefront or visit your My Referrals page.
Share your unique link with friends or on social media. Your referrals get 20% off their purchase, and you get 20% too!
When your referrals purchase your work, you get an additional 10% on each referred purchase.
For more info, check out our Referral Best Practices guide.

If you liked this video and article, check out more business-boosting tips, Buyer Requests, and data-driven insights to get the most out of your Pond5 Storefront. We’re looking forward to seeing what you do next!

Upload Status: Needs Edits or Returned

Do your uploads need edits or have they been returned?

If you previously uploaded files to your Pond5 account that are not showing up online, there’s a good chance they need edits.

When an item is in Needs Edits or Returned status, it means one of three things:

  1. Your files are already uploaded and processed by our system, but you still need to add metadata to each item (title, description, and keywords) and submit your work to our curation team.
  2. You’ve already added metadata to your items in the past, but you haven’t yet sent them to our team of curators.
  3. You’ve sent it to curation but it was returned to you for further edits.

If your files are Returned by our curators, that means that we’re almost ready to approve your files but there is something missing. Common reasons items are returned:

      • Missing a title, keywords, or description
      • Have a title or keywords in a language other than English
      • Missing a necessary attachment, like signed model or property releases (Make sure to check out our requirements for Model and Property Releases here.)
      • You can find the specific reason in your return note from the curator.

Below you’ll find step-by-step instructions on how to edit your metadata, send your media to our team of curators, and start earning on Pond5.


How do I know which items need edits?


    1. Navigate to your My Uploads section by clicking on your avatar and selecting Uploads from the dropdown menu.
    2. In the Status dropdown menu, select Needs Edits or Returned.
    3. In the Type dropdown menu, change the media type to All.
    4. Voilà—Here’s the list of your items that need edits!
    5. PRO TIP: Navigate to your Tech Data tab and click Date Uploaded to filter your results from oldest to newest.


Let’s add metadata to your items!

The more thorough your description, the better your chances of appearing on customers’ screens! All metadata should be in English. Avoid keyword stuffing (adding irrelevant keywords or an excess of keywords), and remember not to add any special characters or symbols.


      • Title – Nothing fancy. Should convey exactly what is depicted in your work. Character limit: 80.
      • Description – Be as informative as possible. Wherever you can, include the date, time, and location, event name, and overview of the scene. Character limit: 2000.
        • Suggested format: PLACE, CITY, COUNTRY, (MONTH, DAY, YEAR)
        • Use English names for months, use words in place of numbers
        • Example: Stonehenge, Wiltshire, England‎, United Kingdom (August 15, 1985)
      • Keywords – These are words that are used as identifiers or labels for your media files.
        • Please note that you should always include 40-50 keywords for each item. Ask yourself, “What will a buyer have to search to find my clip?” Relevant keywords play the most important role in our search algorithm.

You can add all of this information on the Item Detail Page for each of your items.
Shortcut: You can click Save and Submit for Review at the bottom of each Edit Item page and skip the steps below.



PRO TIP: Do you have a lot of items in Needs Edits or Returned status?

If you have a lot of items in Needs Edits or Returned status, it may be easier for you to bulk add metadata using a CSV file with multiple items rather than adding the information for one item at a time. To do this:

      • Navigate to Uploads>Apply CSV>Video (or other media type)
      • Click Download CSV. This will download a CSV file with your entire portfolio. It will contain columns for both mandatory and optional information. Mandatory fields are Originalfilename, Title, and Keywords. All other fields are optional. Any information you previously added will be displayed.
      • Add or modify metadata for the items in the CSV that you want to change.
      • Once your metadata CSV is ready, you can re-upload it via the APPLY CSV page. (See step by step instructions for bulk applying here)


Last step: Submit your work to our curators!

You’re in the home stretch! Once you’ve added metadata to your file, you can send it to our curators to review.

    1. Start by selecting the files you want to submit for review.
    2. Then, scroll to the bottom of the page. In the Actions dropdown menu, select Submit and click Execute.
    3. The status of your selected uploads will change to Pending for Review.


When will my work be online?

Our curation team is one of the fastest in the industry. Your items will generally be reviewed within 1 to 10 days depending on volume.

When our curators review your items, they will be marked (1) Online, (2) Rejected, or (3) Returned.

If you’ve opted into email notifications, you’ll receive an email letting you know when your item changes status.

    • Online: This status indicates that your files have already been reviewed and approved by a curator. Congratulations! It may take up to a few hours, and in some cases up to a week, for them to appear online while the site indexes.
    • Rejected: If your files are rejected by our curation team for any reason, they’ll include a note in their email to you explaining why. They’ll often ask you to re-upload the file due to glitches, unsupported formats or codecs, etc. (See our spec requirements here).
    • Returned: Your files may be returned by the curation team again if there is something missing.